Refund Policy

Our guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to project deposits and to design work that has been paid for. We will not ask you to justify a change of mind within this period.

Project deposits

Deposits confirm your place in our schedule and are credited toward your final invoice. A deposit is fully refundable within the 30-day window described above. If design work has already been delivered to you, we may agree with you on a fair amount for the work completed before issuing the balance as a refund — but we will always honour the 30-day guarantee for the undelivered portion of your project.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund you can either:

• visit paddle.net and look up your order using the email address you used at checkout; or
• email us at hello@northdesigner.com with your order details and we will arrange it for you.

Once approved, refunds are returned to your original payment method. Processing times depend on your bank or card issuer and typically take 5–10 business days.

Cancelling a project

You can cancel a project at any time by emailing us. If you cancel within the 30-day guarantee period, the refund terms above apply. After that period, we will invoice only for work completed to date and release any deliverables you have paid for.

Questions

If anything about this policy is unclear, email hello@northdesigner.com and we will help.